Shipping & Returns

Refunds

If once you receive your product(s) and for any reason are unhappy then you can return them to us for a full refund (minus delivery costs). Our only stipulation is that the item(s) reach us unused, unopened and in saleable condition.

Please note that some products you receive, look different as one the picture because we are always selling the newer version to our customers. And we are only selling authentic products.

Returns

You can return your products for a full refund (minus postage costs) if they are unopened and in a saleable condition to the address below.

Email us at info@haircare24.com and let us know what products you will be returning. Please ensure that the products are packaged safely and securely. Haircare24.com cannot accept liability for goods that get lost or damaged during the return process. 

Once we have received the items, a refund will be issued within 3 days.

Exchanges

If for any reason you have been sent the wrong product or desired size and it is our fault we will be happy to pay for the return postage cost and send you out the correct product at no additional charge.

If you have placed an order and subsequently wish to change your original product choice, or accidentally placed an order for the wrong product we will be happy to exchange or refund you for the original product.

Please note: You will be required to pay the return delivery charge and any other subsequent costs incurred.

Canceling Your Order

You have a right to cancel your order within 1 day from the date of placing the order. If you have completed our checkout process and your order has not yet been dispatched, we will cancel your order immediately and refund you the full amount.

If we have dispatched your order, you still have the right to cancel.
This must be done in writing to Haircare24.com within 1 working day commencing from when you received your order.

Goods must then be returned in an undamaged and saleable condition within 3 days of receipt at the customer's expense.

Once we have received the original order items we will then refund you in full within 3 working days.

We ship within 24 hours on week days. 

Privacy 

At Haircare24.com, we know that you care how information about you is used and shared. We appreciate your trust in letting us gather your personal information to process your order. 

When you order from our Web site, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, and any relevant promotion code. 

This information is an important part of our business, and we will not, under any circumstances, sell it to others. All of the information you provide us will be kept confidential. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input prior to transmission over the Internet.

Haircare24.com is hosted by BigCommerce.com the store pages, ordering system, and order data. BigCommerce.com automatically collects order information but may only use this information in the aggregate. 

If you have questions about our privacy policy, or the practices of our website, please email us at: info@haircare24.com